Refund policy

1. Our Return and Refund Commitment

At ModernBakeHub, we believe that a well-organized home and a thoughtfully prepared journey begin with practical storage solutions. From under-sink organizers that help make better use of limited cabinet space to under-bed storage boxes that keep seasonal belongings neatly arranged, and travel organizer bags that make packing easier, our products are selected to support everyday convenience.

We want customers to feel comfortable shopping with us and confident that their orders will be handled responsibly. YQ SALES, CORP. is committed to providing a straightforward process for customers who need to return an eligible purchase, report a damaged item, request a replacement, or resolve an order-related concern.

This Return and Refund Policy explains the conditions for returns, the steps required to submit a request, how refunds are evaluated, and what customers can expect after an approved return.

2. Return Period

Customers may request a return within 30 calendar days from the date the merchandise is delivered.

To qualify for a standard return, products should meet the following conditions:

  • The item must be in its original condition and suitable for resale.

  • The product must not show substantial signs of use, washing, modification, or accidental damage.

  • Original packaging, included accessories, and product components should be returned whenever reasonably possible.

  • The customer must provide the original order number or other reasonable proof of purchase.

  • The return request must be submitted within the applicable 30-day period.

We understand that customers may need to open a package to inspect a product. Opening packaging for reasonable inspection does not automatically disqualify an item from being returned. However, products that have been extensively used, damaged, or altered may not qualify for a standard change-of-mind return.

3. Product-Specific Return Conditions

Because our store offers different types of storage and organization accessories, certain product-specific considerations apply.

Under-Sink Organizers

Under-sink organizers are designed to help customers arrange cleaning supplies, household essentials, and other everyday items within available cabinet space.

For standard returns, organizers should be returned with their original components, shelves, connecting pieces, support structures, and assembly accessories where applicable.

Products that have been permanently modified, improperly assembled, or damaged through excessive loading or incorrect installation may not qualify for a standard return.

If an organizer arrives with missing parts, broken structural components, or manufacturing defects, please contact us for assistance.

Under-Bed Storage Boxes

Under-bed storage boxes provide a convenient solution for organizing clothing, bedding, seasonal belongings, and other household items.

Customers requesting a standard return should ensure that the product is clean, dry, and free from substantial stains, tears, deformation, or damage caused by use.

If the item arrives with damaged closures, broken structural components, defective wheels, or other issues affecting its intended function, please contact our support team.

Travel Organizer Bags

Travel organizer bags are intended to help separate and arrange personal belongings, clothing, accessories, and other travel essentials.

For standard returns, travel bags should be unused, clean, and returned with their original straps, compartments, zippers, and included accessories.

Products showing substantial wear, stains, unpleasant odors resulting from use, damaged zippers caused by improper handling, or other signs of extensive use may not qualify for a standard return.

These product-specific conditions do not limit any mandatory rights available to customers under applicable law.

4. Damaged, Defective, or Incorrect Products

We take product quality and order accuracy seriously.

If your merchandise arrives damaged, defective, incomplete, or different from the product confirmed in your order, please contact us as soon as reasonably possible.

Examples of qualifying concerns may include:

  • An under-sink organizer arriving with cracked supports, broken connectors, or missing essential assembly components.

  • An under-bed storage box arriving with torn material, damaged closures, or a manufacturing defect affecting normal use.

  • A travel organizer bag arriving with defective zippers, damaged stitching, broken fasteners, or missing components.

  • Receiving an incorrect color, product style, or item compared with the confirmed order.

  • Merchandise arriving in a condition that makes ordinary intended use impractical.

When reporting an issue, please provide:

  1. Your full name.

  2. Your order confirmation number.

  3. The product name.

  4. A description of the problem.

  5. Clear photographs of the merchandise and packaging, if available.

Our customer service team will review the information and determine an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another reasonable solution.

For confirmed damaged, defective, or incorrectly supplied products, we will address reasonable return shipping arrangements without charging customers for return shipping when required by applicable law or when authorized by us.

5. How to Submit a Return Request

Please follow the procedure below before sending merchandise back.

Step 1 – Contact Our Customer Service Team

Send an email to [email protected] with the subject line:

"Return Request – Order Number"

Step 2 – Explain Your Request

Include your order number, the product you wish to return, and a brief explanation of why you are requesting a return.

If the product is defective or damaged, please attach relevant photographs.

Step 3 – Receive Return Instructions

Our customer service team will review your request and determine whether it meets the applicable return requirements.

If approved, we will provide the relevant return instructions and confirm the appropriate destination.

Step 4 – Prepare Your Merchandise

Package the product securely to reduce the possibility of additional damage during transportation.

Include all applicable accessories, components, and return documentation requested by our team.

Step 5 – Ship the Authorized Return

Send the merchandise using the return instructions provided by our customer service team.

We recommend retaining your shipping receipt and tracking information until the return process has been completed.

Please do not send a return package without first confirming the correct return instructions.

6. Return Shipping Costs

For standard change-of-mind returns, customers may be responsible for the applicable return shipping costs, unless otherwise stated in an approved return arrangement or required by law.

Examples of standard returns may include:

  • Selecting the wrong product size or style.

  • Changing personal preferences after purchase.

  • Deciding that the product is no longer needed.

  • Ordering a product that does not match personal storage preferences despite being accurately described.

When a return results from our fulfillment error, an incorrect shipment, or a confirmed product defect, we will review the circumstances and arrange an appropriate solution, including reasonable return shipping arrangements where applicable.

7. Refund Eligibility and Processing

After an authorized return arrives at the designated return location, the merchandise may be inspected to confirm its condition and completeness.

Once the return is approved, we will generally initiate the refund within 5–10 business days.

Refunds are normally issued to the original payment method used for the purchase.

Please note that the time required for the refund to appear in your account depends on your payment provider, financial institution, or card issuer.

Additional refund conditions include:

  • Refunds are generally returned to the original payment account.

  • Original shipping charges, if applicable, may not be refundable for standard change-of-mind returns.

  • Where the return is caused by a confirmed fulfillment error or defective product, applicable shipping charges will be handled according to the circumstances and applicable law.

  • Refund amounts will reflect the approved return and any legally permitted adjustments.

  • We may contact customers if additional information is required to complete the refund process.

You will receive appropriate communication when your return has been reviewed and the refund process has been initiated.

8. Exchanges and Replacements

If you receive a product that is defective, damaged, incomplete, or different from the item ordered, you may request an exchange or replacement.

For example, if an under-sink organizer arrives with a broken connecting component or a travel organizer bag arrives with a defective zipper, we will review the issue and determine whether a replacement is available.

Replacement availability depends on current inventory and product availability.

If the same product cannot reasonably be supplied, we may offer an appropriate refund or another mutually acceptable solution.

Customers seeking an exchange because they simply prefer a different product should contact us first and follow the standard return procedure.

9. Items That May Not Qualify for Standard Returns

Subject to mandatory consumer rights and applicable legal requirements, standard returns may be declined in circumstances involving:

  • Merchandise showing substantial use or damage after delivery.

  • Products that have been intentionally modified or permanently altered.

  • Items missing essential components or accessories.

  • Products damaged through improper installation, handling, or storage.

  • Return requests submitted outside the applicable return period without an approved exception.

  • Unauthorized packages that cannot reasonably be associated with an order.

These limitations do not apply where a return, replacement, or refund is required by applicable law.

10. Order Cancellation Requests

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to stop an order before it enters fulfillment or is transferred to the shipping carrier.

Once an order has been processed or dispatched, cancellation may no longer be available.

In such circumstances, customers may request a return after delivery under the conditions described in this policy.

If an order is successfully canceled before shipment, any applicable refund will generally be processed through the original payment method.

11. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking:

  • Your front entrance or porch.

  • Your mailbox or parcel locker.

  • Other household delivery locations.

  • With household members or authorized recipients.

  • With your building management or receiving office, where applicable.

If the package remains missing, please contact us with your order number and tracking information.

We will review available delivery records and determine appropriate next steps based on the circumstances and applicable legal requirements.

12. Contact Information

For return requests, refunds, exchanges, replacements, and cancellation inquiries, please contact:

Business Name: YQ SALES, CORP.
Website: https://www.modernbakehub.online/
Contact Person: Marlo Barnes
Customer Service Email: [email protected]

Return Address:

YQ SALES, CORP.
1081 W 59th Pl
HIALEAH, FL 33012
United States

Please confirm return authorization and the appropriate shipping instructions before mailing any merchandise.

13. Florida Consumer Protection

This policy is intended to operate consistently with applicable federal and Florida consumer protection requirements, including relevant provisions of the Florida Deceptive and Unfair Trade Practices Act.

Nothing in this policy is intended to waive or restrict a customer's rights that cannot legally be waived under applicable law.

If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

14. Changes to This Policy

YQ SALES, CORP. may revise this Return and Refund Policy when necessary to reflect changes in business operations, return procedures, product offerings, or applicable legal requirements.

Any updated version will be published on this website with a revised effective date.

Changes will not retroactively eliminate rights associated with completed purchases where doing so would violate applicable law.

Thank you for shopping with ModernBakeHub. We appreciate your trust and will make reasonable efforts to ensure that every return or refund inquiry receives careful attention.